TERMS AND CONDITIONS
Complete operator information, including local telephone numbers at your destination, are included on your e-ticket. You must bring e-ticket(s) on your tour, as they serve as proof of purchase.
Terms & Conditions
Please read the Standard Cancel Refund Policy prior to booking your ticket
Prices may vary and are subject to availability by season, weekend, and/or holiday.
While we will make every effort to maintain a regular operation, we reserve the right to cancel a scheduled tour and issue a full refund to affected customers under special weather conditions (light drizzle, we still WALK!).
Our guides work very hard to keep the oral histories of Galveston alive and entertain. If you enjoyed the tour and learned anything new about Galveston...
PLEASE REMEMBER Your Guides!
Cancellation and Refund Policy
If a reservation has to be cancelled, customers will be charged a fee depending on how far the departure date the cancellation takes place to compensate the tour guides who had already set the date aside:
Cancellation or reschedule within 24 prior, no penalty. prior to departure, no penalty. We’re happy to help!
Day of departure or no-show - 100% of total purchase
Cancellation and Refund Procedure
You can submit your request with detailed explanation by mail
Ghost on the Strand
4509 Avenue D
Galveston, TX 77551
Your refund request will be answered and processed promptly. If you do not receive the reply within one business day, please call the office immediately @ 832.245.0492. We will not be responsible if email, mail or texts fail to reach us.
NOTE: We cannot grant refunds more than 30 days after completion of tour.