TERMS AND CONDITIONS

 

Redemption

Complete operator information, including local telephone numbers at your destination, are included on your e-ticket. You must bring e-ticket(s) on your tour, as they serve as proof of purchase.

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Terms & Conditions

Please read the Standard Cancel Refund Policy prior to booking your ticket

• Prices may vary and are subject to availability by season, weekend, and/or holiday.

• While we will make every effort to maintain a regular operation, we reserve the right to cancel a scheduled tour and issue a full refund to affected customers under special weather conditions (light drizzle, we still WALK!).

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Our guides work very hard to keep the oral histories of Galveston alive and entertain. If you enjoyed the tour and learned anything new about Galveston...
PLEASE REMEMBER Your Guides!

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Cancellation and Refund Policy

If a reservation has to be cancelled, customers will be charged a fee depending on how far the departure date the cancellation takes place to compensate the tour guides who had already set the date aside:
 

• Cancellation or reschedule within 24 prior, no penalty. prior to departure, no penalty. We’re happy to help!

• Day of departure or no-show - 100% of total purchase

 

Cancellation and Refund Procedure

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You can submit your request with detailed explanation by mail

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     Ghost on the Strand

     4509 Avenue D

     Galveston, TX 77551
 

Your refund request will be answered and processed promptly. If you do not receive the reply within one business day, please call the office immediately @ 832.245.0492. We will not be responsible if email, mail or texts fail to reach us.

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NOTE: We cannot grant refunds more than 30 days after completion of tour.